/* Support Desk — operator console: nav rail + work pane; ticket = conversation column + status/money side panel */
:root{
  --bg:#F3F6F5; --surface:#FFFFFF; --sunk:#EAEFED; --ink:#14201C; --muted:#5A6B66; --line:#D7E0DC;
  --accent:#0E6A58; --accent-ink:#FFFFFF; --accent-soft:#DDEFE9;
  --blue:#1D5FC2; --blue-soft:#E2ECFB; --amber:#9A6200; --amber-soft:#FBF0D9;
  --green:#22783F; --green-soft:#E0F2E6; --red:#B42D2D; --red-soft:#F9E3E3; --grey-soft:#E8ECEB; --wa:#128C4A;
  --sans:"Google Sans","Google Sans Text","Product Sans",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --mono:"IBM Plex Mono",ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;
  --r:8px; color-scheme:light;
}
@media (prefers-color-scheme: dark){:root{
  --bg:#0E1412; --surface:#151E1B; --sunk:#111917; --ink:#E4EDEA; --muted:#93A49F; --line:#28342F;
  --accent:#44BE9F; --accent-ink:#04211A; --accent-soft:#163A31;
  --blue:#7FAEF5; --blue-soft:#1A2B45; --amber:#E7B45A; --amber-soft:#3A2C12;
  --green:#6FCF8E; --green-soft:#16331F; --red:#F08A8A; --red-soft:#3D1919; --grey-soft:#222C29; --wa:#4CD486;
  color-scheme:dark}}
*{box-sizing:border-box}
[hidden]{display:none!important}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 var(--sans)}
h1,h2,h3{text-wrap:balance;margin:0;line-height:1.25}
h1{font-size:1.5rem;font-weight:600}
h2{font-size:1.125rem;font-weight:600}
h3{font-size:.95rem;font-weight:600}
p{margin:0}
a{color:var(--accent)}
.mono{font-family:var(--mono);font-variant-numeric:tabular-nums}
.muted{color:var(--muted)}
.small{font-size:.85rem}
.b{font-weight:600}
.right{text-align:right}
.nowrap{white-space:nowrap}
.brk{word-break:break-all}
.minw0{min-width:0}.grow{flex:1}
.mb{margin-bottom:18px}.mt{margin-top:14px}.mt-s{margin-top:6px}
.eyebrow{font-size:.72rem;letter-spacing:.08em;text-transform:uppercase;color:var(--muted);font-weight:600}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.sp{flex:1}

/* shell */
.shell{display:grid;grid-template-columns:236px minmax(0,1fr);min-height:100vh;background:linear-gradient(90deg,var(--surface) 0 235px,var(--line) 235px 236px,transparent 236px)}
.rail{background:var(--surface);border-right:1px solid var(--line);padding:20px 12px;display:flex;flex-direction:column;gap:3px;position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{display:flex;align-items:center;gap:10px;padding:0 8px 18px;text-decoration:none;color:var(--ink)}
.brand-c{justify-content:center;padding:0 0 20px}
.brand .mark{width:32px;height:32px;border-radius:7px;background:var(--accent);color:var(--accent-ink);display:grid;place-items:center;font:600 13px var(--mono);flex:none}
.brand .nm{display:block;font-weight:600;line-height:1.15}
.brand .sub{display:block;font-size:.75rem;color:var(--muted)}
.nav{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:6px;color:var(--ink);text-decoration:none}
.nav:hover{background:var(--sunk)}
.nav.on{background:var(--accent-soft);color:var(--accent);font-weight:600}
.nav .ct{margin-left:auto;font:500 .75rem var(--mono);background:var(--red);color:var(--surface);border-radius:10px;padding:0 7px}
.nav svg{width:17px;height:17px;flex:none}
.who{margin-top:auto;padding:12px 10px 0;border-top:1px solid var(--line);font-size:.85rem;display:flex;flex-direction:column;gap:2px}
.who-n{font-weight:600}
.who form{margin-top:8px}
.main{padding-block:26px 56px;padding-inline:30px;min-width:0;max-width:1200px;width:100%}
.head{display:flex;flex-wrap:wrap;align-items:flex-end;gap:12px;margin-bottom:20px}

/* controls */
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--surface);border-radius:6px;padding:7px 14px;cursor:pointer;font-weight:500;font-size:.9rem;white-space:nowrap;color:var(--ink);text-decoration:none}
.btn svg{width:16px;height:16px}
.btn:hover{border-color:var(--muted)}
.btn.pri{background:var(--accent);border-color:var(--accent);color:var(--accent-ink)}
.btn.pri:hover,.btn.ok:hover{filter:brightness(1.08)}
.btn.ok{background:var(--green);border-color:var(--green);color:var(--surface)}
.btn.bad{color:var(--red);border-color:color-mix(in srgb,var(--red) 45%,var(--line))}
.btn.sm{padding:4px 10px;font-size:.82rem}
label.f{display:flex;flex-direction:column;gap:5px;font-size:.85rem;font-weight:500}
label.f.inline{flex-direction:row;align-items:center;gap:8px}
.hint{font-weight:400;color:var(--muted);font-size:.8rem}
.inp{border:1px solid var(--line);background:var(--surface);border-radius:6px;padding:8px 10px;width:100%;font-weight:400;font-size:.95rem;min-width:0}
.inp.w-auto,.w-auto{width:auto;max-width:100%}
textarea.inp{min-height:110px;resize:vertical}
textarea.inp.short{min-height:70px}
.w-qty{width:84px}.w-price{width:150px}.w-field{max-width:280px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.cols2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;align-items:start}
.stack{display:flex;flex-direction:column;gap:14px}
.row{display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.row.nowrap{flex-wrap:nowrap}
.narrow{max-width:740px}
.err{color:var(--red);font-size:.88rem}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:7px;overflow:hidden;background:var(--surface);max-width:100%}
.seg.wrap{flex-wrap:wrap}
.seg a,.seg button{border:0;background:none;padding:6px 12px;cursor:pointer;font-size:.86rem;border-right:1px solid var(--line);color:var(--ink);text-decoration:none}
.seg a:last-child{border-right:0}
.seg a.on{background:var(--accent-soft);color:var(--accent);font-weight:600}
.seg-radio{border:0;padding:0;margin:0;display:flex;flex-wrap:wrap;gap:8px}
.seg-radio legend{margin-bottom:8px;padding:0}
.seg-radio label{display:flex;gap:8px;align-items:center;border:1px solid var(--line);border-radius:7px;padding:9px 14px;cursor:pointer;background:var(--surface)}
.seg-radio label:has(input:checked){border-color:var(--accent);background:var(--accent-soft);color:var(--accent);font-weight:600}
.seg-radio input{accent-color:var(--accent)}
.link{color:var(--accent);cursor:pointer}
summary{cursor:pointer}
details>summary{list-style:none}
details>summary::-webkit-details-marker{display:none}
details>summary.ph::after{content:"+";margin-left:auto;font:500 1.1rem var(--mono);color:var(--muted)}
details[open]>summary.ph::after{content:"–"}

/* flash + live */
.flash{border-radius:var(--r);padding:11px 14px;margin-bottom:16px;font-size:.92rem}
.flash-ok{background:var(--green-soft);color:var(--ink)}
.flash-err{background:var(--red-soft);color:var(--ink)}
.livebar{position:fixed;left:50%;bottom:calc(18px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);z-index:20;background:var(--ink);color:var(--bg);border-radius:8px;padding:8px 10px 8px 16px;display:flex;align-items:center;gap:12px;box-shadow:0 6px 24px rgba(0,0,0,.25);max-width:calc(100vw - 32px);font-size:.9rem}

/* panels */
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r)}
.panel>.ph{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px;flex-wrap:wrap}
details.panel:not([open])>.ph{border-bottom:0}
.panel>.pb{padding:18px}

/* pills */
.pill{display:inline-flex;align-items:center;gap:6px;font-size:.78rem;font-weight:600;padding:2px 9px;border-radius:20px;white-space:nowrap}
.pill::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.p-blue{background:var(--blue-soft);color:var(--blue)}
.p-amber{background:var(--amber-soft);color:var(--amber)}
.p-green{background:var(--green-soft);color:var(--green)}
.p-red{background:var(--red-soft);color:var(--red)}
.p-grey{background:var(--grey-soft);color:var(--muted)}
.p-teal{background:var(--accent-soft);color:var(--accent)}

/* stats */
.stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin-bottom:22px}
.stat{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;text-decoration:none;color:var(--ink);display:flex;flex-direction:column}
.stat:hover{border-color:var(--muted)}
.stat .n{font:600 1.5rem var(--mono);margin-top:4px}
.stat .l{font-size:.8rem;color:var(--muted)}

/* tables */
.tw{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:.9rem}
th{text-align:left;font-size:.72rem;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);font-weight:600;padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
td{padding:11px 14px;border-bottom:1px solid var(--line);vertical-align:top}
tbody tr:last-child td{border-bottom:0}
tfoot td{border-top:2px solid var(--ink);border-bottom:0}
tr.click{cursor:pointer}
tr.click:hover td{background:var(--sunk)}
td.num,th.num{text-align:right;font-family:var(--mono);font-variant-numeric:tabular-nums;white-space:nowrap}
.tk{font:500 .82rem var(--mono);color:var(--muted);white-space:nowrap;text-decoration:none}
.ttl{font-weight:500;color:var(--ink);text-decoration:none}
a.ttl:hover{text-decoration:underline}
.empty{padding:32px;text-align:center;color:var(--muted)}

/* ticket */
.tgrid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
.thread{display:flex;flex-direction:column;gap:12px}
.msg{border:1px solid var(--line);border-radius:var(--r);background:var(--surface);padding:12px 14px;overflow-wrap:anywhere}
.msg.me{background:var(--accent-soft);border-color:transparent}
.msg.sys{background:none;border:1px dashed var(--line);font-size:.85rem;color:var(--muted);padding:8px 12px}
.msg .mh{display:flex;flex-wrap:wrap;gap:8px;align-items:baseline;font-size:.82rem;margin-bottom:4px}
.files{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:4px;font-size:.88rem}
.files a::before{content:"📎 "}
.side{display:flex;flex-direction:column;gap:14px;position:sticky;top:16px}
.kv{display:grid;grid-template-columns:auto minmax(0,1fr);gap:8px 14px;font-size:.88rem;margin:0}
.kv dt{color:var(--muted)}
.kv dd{margin:0;text-align:right}
.steps{list-style:none;margin:0;padding:0}
.steps li{display:grid;grid-template-columns:18px 1fr;gap:10px;font-size:.86rem;padding-bottom:10px;position:relative}
.steps li::after{content:"";position:absolute;left:8px;top:20px;bottom:0;width:2px;background:var(--line)}
.steps li:last-child::after{display:none}
.steps .dot{width:18px;height:18px;border-radius:50%;border:2px solid var(--line);background:var(--surface);margin-top:1px}
.steps li.done .dot{background:var(--green);border-color:var(--green)}
.steps li.cur .dot{border-color:var(--accent);box-shadow:inset 0 0 0 3px var(--surface);background:var(--accent)}
.steps li>span:last-child{color:var(--muted)}
.steps li.done>span:last-child,.steps li.cur>span:last-child{color:var(--ink)}
.steps .when{display:block;font-size:.75rem;color:var(--muted);font-family:var(--mono)}
.qt td,.qt th{padding:8px 10px}
.qt .inp{padding:5px 8px;font-size:.88rem}
.qtot{display:flex;justify-content:space-between;gap:12px;font-weight:600;padding:10px;border-top:2px solid var(--ink);font-family:var(--mono)}
.callout{border-radius:var(--r);padding:16px 18px;display:flex;flex-direction:column;gap:10px;background:var(--sunk)}
.callout.amber{background:var(--amber-soft)}
.callout.green{background:var(--green-soft)}
.callout.blue{background:var(--blue-soft)}
.callout .qt td,.callout .qt th{border-color:color-mix(in srgb,var(--ink) 15%,transparent)}

/* notifications */
.nlist{display:flex;flex-direction:column;gap:10px}
.note{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:start;border:1px solid var(--line);background:var(--surface);border-radius:var(--r);padding:12px 14px}
.chan{font:600 .7rem var(--mono);padding:3px 7px;border-radius:5px;letter-spacing:.04em}
.chan.wa{background:color-mix(in srgb,var(--wa) 16%,transparent);color:var(--wa)}
.chan.em{background:var(--blue-soft);color:var(--blue)}
.note pre{margin:6px 0 0;white-space:pre-wrap;font:.82rem/1.45 var(--mono);color:var(--muted);overflow-wrap:anywhere}

/* report */
.report{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:30px 32px}
.rhead{display:flex;flex-wrap:wrap;justify-content:space-between;gap:16px;border-bottom:2px solid var(--ink);padding-bottom:16px;margin-bottom:18px}
.rt{font-size:1.35rem;margin-top:4px}
.rsum{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin:18px 0}
.rsum div{background:var(--sunk);border-radius:6px;padding:10px 12px}
.rsum b{display:block;font:600 1.05rem var(--mono)}

/* auth + install */
.auth{max-width:460px;margin:0 auto;padding-block:48px;padding-inline:16px}
.auth.wide{max-width:620px}
.auth .seg a{padding:7px 16px}
.checks{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:6px}
.checks li.ok b{color:var(--green)}
.checks li.bad b{color:var(--red)}

@media (max-width:1060px){
  .stats{grid-template-columns:repeat(3,minmax(0,1fr))}
  .tgrid{grid-template-columns:1fr}
  .side{position:static}
}
@media (max-width:780px){
  .shell{grid-template-columns:1fr;background:none}
  .rail{position:static;height:auto;flex-direction:row;flex-wrap:wrap;padding:10px 12px;border-right:0;border-bottom:1px solid var(--line);gap:2px}
  .rail .brand{width:100%;padding:0 0 8px}
  .nav{padding:6px 10px;font-size:.88rem}
  .nav svg{display:none}
  .who{margin:0;padding:6px 0 0;border-top:0;width:100%;flex-direction:row;align-items:center;gap:10px}
  .who .brk,.who-n{display:none}
  .who form{margin:0}
  .main{padding-inline:16px;padding-block:20px 48px}
  .stats{grid-template-columns:repeat(2,minmax(0,1fr))}
  .cols2{grid-template-columns:1fr}
  .rsum{grid-template-columns:1fr 1fr}
  .report{padding:20px 16px}
}
@media (max-width:480px){.grid2{grid-template-columns:1fr}}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}
@media print{
  .rail,.head form,.row .btn,.livebar,.flash,form.panel{display:none!important}
  .shell{display:block}.main{padding:0}
  body{background:#fff;color:#000}
  .report{border:0;padding:0}
}

/* service report form */
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
h3.sec{font-size:.8rem;letter-spacing:.07em;text-transform:uppercase;color:var(--accent);margin-top:6px;display:flex;gap:10px;align-items:baseline;flex-wrap:wrap}
h3.sec .hint{text-transform:none;letter-spacing:0;font-weight:400}
.w-done{width:140px}
.ck td{vertical-align:middle}
.ck td:first-child{width:48%;min-width:220px}
.ck td:nth-child(3){min-width:140px}
.sig{display:flex;flex-direction:column;gap:6px}
.sig .f-l{font-size:.85rem;font-weight:500}
.sig canvas{width:100%;max-width:560px;height:160px;background:#fff;border:1.5px dashed var(--line);border-radius:6px;touch-action:none;cursor:crosshair}
.sig canvas.need{border-color:var(--red)}
.sig-old{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.sig-old img{height:56px;background:#fff;border:1px solid var(--line);border-radius:4px;padding:2px}
.kv-left dd{text-align:left}
.cklist{margin:6px 0 0;padding:0;list-style:none;display:flex;flex-direction:column;gap:3px;font-size:.9rem}
.cklist li::before{display:inline-block;width:1.4em;font-weight:700}
.cklist li.ck-yes::before{content:"✓";color:var(--green)}
.cklist li.ck-no::before{content:"✗";color:var(--red)}
.cklist li.ck-na::before{content:"–";color:var(--muted)}
@media (max-width:780px){.grid3{grid-template-columns:1fr 1fr}}
@media (max-width:480px){.grid3{grid-template-columns:1fr}}

.span2{grid-column:1/-1}
.panel.danger{border-color:color-mix(in srgb,var(--red) 55%,var(--line))}
.panel.danger>.ph{background:var(--red-soft)}
.btn.danger-btn{background:var(--red);border-color:var(--red);color:var(--surface)}
ul.dl{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:4px}

/* ---------- sign-in, sign-up and password pages ---------- */
.authwrap{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(0,1fr);min-height:100vh;background:var(--bg)}
.authside{position:relative;overflow:hidden;color:#E6F5F0;
  background:
    radial-gradient(900px 520px at -8% -12%, rgba(68,190,159,.38), transparent 62%),
    radial-gradient(700px 480px at 108% 112%, rgba(20,140,114,.45), transparent 60%),
    linear-gradient(162deg,#0C4B3F 0%,#073229 100%)}
.authside::before{content:"";position:absolute;inset:0;background-image:radial-gradient(rgba(255,255,255,.13) 1px,transparent 1.3px);background-size:22px 22px;
  -webkit-mask-image:linear-gradient(to bottom,#000 0%,transparent 78%);mask-image:linear-gradient(to bottom,#000 0%,transparent 78%)}
.authside::after{content:"";position:absolute;width:520px;height:520px;right:-170px;bottom:-190px;border-radius:50%;
  border:1px solid rgba(255,255,255,.10);box-shadow:0 0 0 60px rgba(255,255,255,.025),0 0 0 120px rgba(255,255,255,.02)}
.authside-in{position:relative;z-index:1;display:flex;flex-direction:column;justify-content:space-between;gap:40px;min-height:100%;padding-block:48px;padding-inline:clamp(24px,5vw,64px);max-width:640px}
.authbrand{display:flex;align-items:center;gap:12px}
.authbrand .mark{width:38px;height:38px;border-radius:9px;background:#44BE9F;color:#05261F;display:grid;place-items:center;font:700 14px var(--mono)}
.authbrand .nm{display:block;font-weight:700;font-size:1.05rem;color:#fff}
.authbrand .sub{display:block;font-size:.8rem;color:rgba(230,245,240,.7)}
.authkicker{text-transform:uppercase;letter-spacing:.12em;font-size:.75rem;font-weight:700;color:#8FE3CB;margin-bottom:12px}
.authtitle{font-size:clamp(1.9rem,3.1vw,2.7rem);line-height:1.12;font-weight:600;color:#fff;max-width:15ch;letter-spacing:-.01em}
.authfeat{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:20px;max-width:440px}
.authfeat li{display:grid;grid-template-columns:42px 1fr;gap:14px;align-items:start}
.authfeat b{display:block;color:#fff;font-weight:600;margin-bottom:2px}
.authfeat li>span>span{display:block;font-size:.92rem;line-height:1.45;color:rgba(230,245,240,.76)}
.authic{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);color:#8FE3CB}
.authic svg{width:20px;height:20px}
.authcontact{font-size:.85rem;color:rgba(230,245,240,.7)}
.authwrap .auth{max-width:none;margin:0;display:flex;flex-direction:column;justify-content:center;align-items:center;gap:14px;padding-block:48px;padding-inline:24px}
.authwrap .flash{width:100%;max-width:440px;margin:0}
.authcard{width:100%;max-width:440px;display:flex;flex-direction:column;gap:20px}
.authhead h1{font-size:1.85rem;letter-spacing:-.01em}
.authhead p{margin-top:6px}
.authform{gap:16px}
.authnote{text-align:center}
.seg-full{display:flex;width:100%;border-radius:9px}
.seg-full a{flex:1;text-align:center;padding:9px 12px}
.inp.lg{padding:11px 13px;font-size:1rem;border-radius:8px}
.inp:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft);outline:none}
.btn.lg{padding:12px 18px;font-size:1rem;border-radius:8px;justify-content:center}
.btn.full{width:100%}
.pwwrap{position:relative;display:block}
.pwwrap .inp{padding-right:68px}
.pwtoggle{position:absolute;right:6px;top:50%;transform:translateY(-50%);border:0;background:none;color:var(--accent);font-weight:600;font-size:.85rem;cursor:pointer;padding:6px 8px;border-radius:6px}
@media (max-width:900px){
  .authwrap{grid-template-columns:1fr;min-height:0}
  .authside-in{gap:16px;padding-block:22px 26px;padding-inline:20px;max-width:none}
  .authtitle{font-size:1.4rem;max-width:22ch}
  .authkicker{margin-bottom:6px}
  .authfeat,.authcontact{display:none}
  .authwrap .auth{justify-content:flex-start;padding-block:28px 40px;padding-inline:16px}
}
@media (prefers-reduced-motion:no-preference){.authcard{animation:authin .35s ease-out both}@keyframes authin{from{opacity:.001;transform:translateY(6px)}to{opacity:1;transform:none}}}